At Mr. Air Repair Heating Cooling & Air Duct Cleaning(“we”, “our”, or “us”), we value and respect the privacy of our customers and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us, whether online, by phone, or through other means. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, address, phone number, email address.
• Service-Related Information: Service history, service requests, invoices, payment details, and warranty information.
• Technical Data: Information about the devices and equipment we service, including model numbers, serial numbers, and installation details.
• Payment Information: Credit card or other payment details, used for processing your payments securely.

2. How We Use Your Information

We use your personal information to:

• Provide, manage, and improve our HVAC services.
• Respond to inquiries, schedule services, and fulfill service requests.
• Process payments and manage billing.
• Communicate with you about products, services, promotions, and updates.
• Maintain the security and integrity of our website and services.
• Comply with legal obligations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with third-party service providers and contractors who assist us in providing our services, such as payment processors or equipment suppliers. These third parties are obligated to protect your data and use it only for the purposes specified by us.

We may also disclose your information if required to do so by law or to protect our rights, safety, or the safety of others.

4. Data Security

We employ a range of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encryption for payment processing, and regular system monitoring to ensure the safety of your data.

5. Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. When your information is no longer needed, we will take steps to securely dispose of it.

6. Your Rights and Choices

You have the right to:

• Access, update, or correct your personal information.
• Request that we delete your personal information, subject to certain legal exceptions.
• Opt out of receiving marketing communications from us by following the unsubscribe instructions included in each email or contacting us directly.

If you have any concerns about how we handle your personal data, you can contact us using the information below.

7. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to improve the user experience and collect data about how our site is used. You can adjust your browser settings to reject cookies, though this may impact your experience with certain features of our site.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Mr. Air Repair Heating Cooling & Air Duct Cleaning

586.262.4258

[email protected]